Deposit stuck? Withdrawal not going through? Confused about a bonus? 11bd's Help Center has answers to everything — in plain language, fast.
The most frequently asked topics are all laid out here.
How to deposit via bKash, Nagad, Rocket, and Bank Transfer, minimum amounts, and fixes for common issues.
28 articlesHow to withdraw your winnings, how long it takes, minimum amounts, and what to do if a payment doesn't arrive.
22 ArticlesKYC verification, password changes, two-factor authentication, and best practices for keeping your account secure.
18 ArticlesWelcome bonus, cashback, free spins — how to claim them and how to meet the turnover requirements.
20 ArticlesRules for slots, Live Casino, fishing games, and table games, RTP queries, and technical issues.
35 ArticlesHow to place bets on cricket, football, and more — including understanding odds and the rules for cancelling a bet.
30 articlesInstalling and updating the app on Android and iOS, notification settings, and fixes for common bugs.
12 ArticlesSetting personal limits, taking a break, and finding professional help when needed.
8 articles
Log in to your 11bd account and click the "Deposit" button from the dashboard at the top.
Choose whichever works best for you — bKash, Nagad, or Rocket. Separate instructions are available for each.
Enter the deposit amount (minimum ৳100) and your bKash/Nagad number, then tap "Confirm".
Enter the OTP code sent to your mobile within 90 seconds. Once the transaction is complete, your balance will update instantly.
Once your deposit is successful, a confirmation will be sent by SMS and email. If your balance doesn't update, contact support with your transaction ID.
Always when depositing 11bd's official payment number — they are displayed on the deposit page. Do not send money to any third-party numbers.
| Method | Minimum | Maximum | Time | Charge |
|---|---|---|---|---|
| 💳 bKash | ৳100 | ৳50,000 | Instant | Free |
| 📲 Nagad | ৳100 | ৳50,000 | Instant | Free |
| 🚀 Rocket | ৳200 | ৳30,000 | Instant | Free |
| 🏦 Bank Transfer | ৳1,000 | Unlimited | 1–3 Hours | Bank charges |
Withdrawals start from ৳500. The daily limit for bKash and Nagad is ৳25,000.
Usually 10–20 minutes. It may take a little longer between 11 PM and 6 AM.
Identity verification must be completed before your first withdrawal. This only needs to be done once.
To withdraw from your bonus balance, you must first meet the required turnover.
11bd's support team is available 24/7, every day of the week.
The fastest way to get help. Click the chat icon in the bottom-right corner of the page and start chatting in Bangla.
For more complex matters, reach out by email. It's also the easiest way to send screenshots or supporting documents.
Join 11bd's official support channel on Telegram for fast updates and direct assistance.
Answers to 100+ of the most frequently asked questions, all in one place. Check here before reaching out to support.
When something goes wrong on an online betting or casino platform, getting it resolved quickly is critical. Bets are live, matches are running — a stuck payment or account issue can't wait. 11bd understands this, which is why the Help Center is kept genuinely active around the clock.
The most common issue new players face is with their first deposit. You've sent money via bKash or Nagad but it's not showing up in your balance — many players have been through this. In most cases the reason is simple — either the reference number wasn't provided or the money was sent to the wrong number. 11bd's deposit page has step-by-step instructions for each payment method. Follow them carefully and you shouldn't run into any issues.
Withdrawals are the most frequently asked-about topic. Payments are usually completed within 10 to 20 minutes. However, it may take a little longer during late nights or weekends when request volumes are higher. If you haven't received your payment within 1 hour, contact live chat with your transaction ID — 11bd-'s team will look into it right away.
Many players try to avoid KYC verification, but it's actually there to protect you. If someone hacks your account and attempts a withdrawal, KYC is what helps catch it. 11bdKYC at - is simple — just upload a photo of your National ID or passport, and you'll usually get approval within 6 hours.
Bonus confusion is another common issue. "I received a bonus but can't withdraw it" is a complaint we hear often. The reason is that bonus balances can't be withdrawn directly — you need to place a certain amount in bets first. For example, a 10x turnover requirement on a ৳1,000 bonus means you need to wager ৳10,000. Once that's met, the bonus converts to cash balance and can be withdrawn. Each bonus has its own terms — reading them before you claim will save you time.
If you run into a technical issue during a game, try refreshing the page first — that fixes most problems. If the game cuts out mid-session and you think your bet amount was deducted, don't worry — 11bd-'s servers keep a log of every game session. Let the team know the game name, time, and approximate bet amount via Live Chat and they'll investigate and resolve it.
A quick tip for mobile app users — always keep the app updated. Older versions may have trouble running certain games or payment methods. Android users 11bdYou can download the APK directly from -'s website — it's not on Google Play, so you'll need to enable "Install from unknown sources" on your device.
I want to talk about responsible gaming — because it deserves its own moment. 11bd- offers self-exclusion and deposit limit features. If you feel your gaming is getting out of hand, you can set your own limits or temporarily suspend your account from the account settings. More information on this is available in the Help Center.
These issues come up all the time — and they're usually easy to fix.
I made a deposit but my balance isn't showing
Transactions can sometimes take 2–3 minutes to process. If it still doesn't show up after that, contact live chat with your bKash/Nagad transaction ID.
Can't log in
Make sure Caps Lock is off and try again. If that doesn't work, use the "Forgot Password" option — a reset link will be sent to your registered email or mobile number.
Game won't load
Clear your browser cache and refresh the page. On mobile, try switching from Wi-Fi to mobile data, or the other way around.
Withdrawal stuck
If your KYC isn't complete, your first withdrawal will be held. Upload your ID to proceed. Withdrawals can also be held if you have a pending bonus turnover requirement.
Bonus Not Credited
Some bonuses are credited automatically, while others need to be claimed manually. Go to the "Promotions" page and look for the "Claim" button. If it's not there, contact support.
OTP not received
SMS delivery may be blocked. Please wait 5 minutes before requesting a resend. If it still doesn't arrive, switch to the email verification option.
These are the two things players ask about most.
11bd-'s live support team is available now. Click the chat button at the bottom of the page or send an email — help is available in Bangla.